Mystery Shopping
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Mystery Shopping
Mystery Shopping is all about finding out what customers and competitors really appreciate in a particular service. It is the only measurable way for our Clients to validate the performance of their service offered in the market and how this is perceived by their customers. Our "interviewer customers" evaluate in an objective manner our Clients' services against  predetermined service standards. Mystery Shopping observations are the tool for our Clients to understand how their staff interact with their customers on a daily basis. It is important to know if your staff is leaded to increase customer satisfaction.  The data helps our Clients to identify their strengths and weaknesses in any spectrum of their marketing activities.

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